Terms and Conditions - Refund Policy

Thank you for choosing Pegasus Motor Cars. We are proud to offer a 7-day money-back guarantee on all our cars, ensuring your complete peace of mind. We understand that purchasing a vehicle is a significant decision, and we want you to be fully satisfied with your choice. In the event that you decide to return the vehicle for any reason, rest assured that we have you covered. Please carefully review the following terms and conditions of our refund policy:

1. Eligibility for Refund: To be eligible for a refund, the returned vehicle must be within the 7-day period starting from the date of purchase. It must be in the same condition as when it was purchased, excluding any reasonable wear and tear. We kindly ask that you return the vehicle with all original accessories, manuals, keys, and documents provided at the time of purchase.
2. Refund Process: Upon receiving the returned vehicle, we will conduct a thorough inspection to ensure that it meets the eligibility criteria mentioned above. If the vehicle is in satisfactory condition, we will initiate the refund process. The refund will be issued using the original method of payment within a reasonable timeframe. Please note that the processing time may vary depending on your financial institution.
3. Administrative Charge: A 5% administrative charge will be deducted from the refund amount. This charge helps cover the administrative expenses involved in processing the refund. It includes tasks such as documentation, coordination, and logistical arrangements. We strive to maintain an efficient refund process while ensuring our administrative obligations are met.
4. Valet Charge: A charge of £65 will be deducted from the refund amount to cover the cost of professional cleaning and detailing services performed on the returned vehicle. This ensures that the vehicle is presented in a clean and well-maintained condition for its next potential buyer. We take pride in delivering vehicles in the best possible state, and this charge allows us to uphold our commitment to quality.
5. Logbook Charge: A charge of £100 will be deducted from the refund amount to cover the administrative costs associated with transferring the vehicle's logbook to the dealership's records. This process is essential for accurate record-keeping and compliance with legal requirements. By facilitating a smooth transfer of ownership documentation, we strive to maintain transparency and integrity in our operations.
6. Mileage Charge: A charge of £1.50 per mile will be deducted from the refund amount for the mileage accumulated on the vehicle since the time of purchase. This charge reflects the depreciation of the vehicle's value due to the additional usage during your ownership. We calculate this charge based on industry standards and the mileage recorded on the vehicle.
7. Repair Costs: Any damage caused by the purchaser to the vehicle will be assessed, and the necessary repair costs to restore the vehicle to its original condition will be deducted from the refund amount. Our intention is to ensure that the vehicle is returned in the same condition as when it was purchased, allowing us to maintain the highest standards of quality and customer satisfaction.

We pride ourselves on our commitment to customer satisfaction, and our refund policy is designed to provide you with the confidence and assurance you deserve when purchasing a vehicle from us. We encourage you to thoroughly inspect and test drive the vehicle before making your decision. Should you choose to exercise the money-back guarantee, we will gladly work with you to ensure a smooth and seamless refund process.

Please note that these terms and conditions are subject to our overall return policy and are in addition to any statutory rights you may have as a consumer.

If you have any questions or require further clarification regarding our refund policy, please do not hesitate to contact our dedicated customer service team. We are here to assist you and address any concerns you may have.