Complaints Procedure

At Pegasus Motor Cars, we pride ourselves on our commitment to providing exceptional service. However, if for any reason you are dissatisfied, please follow the procedure below to register a complaint. We are dedicated to addressing all concerns with utmost care and urgency.

1. Contacting Pegasus Motor Cars:

In Writing:
Pegasus Motor Cars
Unit 12 Newton Street Mill
Temple Drive
Blackburn
BB1 1PJ

By Telephone:
01254 659 005

We encourage you to provide as much information as possible about the nature of your complaint, including your contact details. This will aid us in conducting a thorough investigation and offering a prompt response.

2. Our Commitment:
Once we have received your complaint, we aim to acknowledge it within 3 working days. We endeavour to fully address and resolve your concerns within 14 working days. If we require additional time for any reason, we will keep you informed and provide an estimated timeline for resolution.

3. Escalating the Complaint:
If you are not satisfied with our resolution or if it has been eight weeks since your initial complaint and you have not received a satisfactory response, you have the right to refer your complaint to the Financial Ombudsman Service. Their details are as follows:

Address:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Contact Numbers:

• Freephone: 0800 0234567
• Alternate Number: 0300 1239123

Website:
www.financial-ombudsman.org.uk

Your feedback is invaluable to us. We appreciate your patience and trust as we work diligently to improve our services and ensure your satisfaction.