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Vulnerable Customers

Pegasus Motor Cars' Commitment to Supporting Vulnerable Customers

At Pegasus Motor Cars, our commitment goes beyond providing exceptional vehicles. We recognise that some of our customers may face challenging situations which can make them vulnerable. Our pledge is to always operate with the highest degree of understanding, care, and sensitivity, ensuring that all our customers feel supported and valued, regardless of their circumstances.

1. Definition of Vulnerability:
A vulnerable customer is someone who, due to their personal circumstances, is especially susceptible to harm, particularly when a firm is not acting with appropriate levels of care. This vulnerability can arise from various factors, including physical and mental health challenges, financial hardships, age, and more.

2. Our Approach:

  • Empathy and Respect: Every interaction is grounded in respect and understanding. We strive to ensure our customers always feel heard and valued.
  • Tailored Assistance: We understand that every individual's situation is unique. Our team is trained to identify signs of vulnerability and offer customised support or adjustments as required.
  • Clear Communication: We aim to provide clear, jargon-free communication, ensuring our customers understand every aspect of our services and products.

3. Training and Awareness:
Our team regularly undergoes training to enhance their understanding of vulnerability and how to best assist vulnerable customers. This ensures our staff is always equipped to handle sensitive situations with the requisite care and professionalism.

4. Feedback and Continuous Improvement:
We actively encourage feedback to better our processes and support mechanisms. If there are ways we can further support you or improve our services, we genuinely wish to know.

5. Collaboration with External Organisations:
We collaborate with various external organisations that specialise in offering support to vulnerable individuals. This ensures we can guide our customers to additional help if needed.

6. Confidentiality and Privacy:
Protecting the personal information of our customers is a top priority. We uphold stringent data protection protocols and ensure that any shared information remains confidential.

7. Reaching Out:
If you feel vulnerable or believe you might soon be in a vulnerable situation, please let us know. We're here to support and assist you. Whether it’s about making a purchase, after-sales services, or any other concern, we are here to help.

At Pegasus Motor Cars, you're not just a customer; you're part of our community. We believe in creating a space where everyone feels safe, respected, and understood. Our commitment to supporting vulnerable customers reflects our core values and dedication to serving every member of our community with the utmost care and respect.